We hold every single customer in the highest esteem. Our top – most priority is to ensure that the hats you’ve ordered are delivered to you as quickly as possible. The following details the entire journey of your order, from payment to delivery.

Note: Our orders only include product fees and shipping fees (if applicable). Our customers are not required to pay for import fees, duties, or VAT (Value – Added Tax).

Payment Confirmation

Once your order has been authorized and verified, a confirmation email will be sent to you promptly. This email serves as an official confirmation that your order has been successfully placed and is in the initial stage of processing.

Processing

For all countries, it usually takes 1 – 2 business days to process your order. Please note that holidays and weekends are not included as business days. During this processing period, our team carefully prepares your hats for shipment, making sure they are in perfect condition and ready to be sent to you.

Shipping

Shipping Duration

Generally, shipping takes approximately 7 to 14 business days to reach the destination, regardless of the country. When your order is on its way, we will send you an email notification that contains a tracking number. This tracking number enables you to monitor the progress of your shipment in real – time.

Shipping Fees

For all countries, if the total order amount is less than $102,we charge a shipping fee of 6.99.
We offer free shipping on orders that total $102 or more. This is our way of expressing gratitude to our customers for making larger purchases.

Delivery

Total Delivery Time

Please be aware that the time it takes for you to receive your hats is the sum of the order processing time and the shipping time. For example, if you order a hat, it will require 1 – 2 business days of processing time followed by 7 – 14 business days of shipping time. Therefore, you can expect to receive your hats within 8 – 16 business days for all countries.

Logistics Matching

Our system automatically selects the most appropriate distribution logistics based on factors such as the sales platform, the size and weight of the hats. If the street address of your order contains “PO Box”, the system will review and make a judgment according to the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service staff will promptly notify you to either modify the address or cancel the order.

Track Order Status

Self – Tracking

You have the ability to track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.

Tracking Methods

If you wish to track your order, simply click on the “Track Order” option for detailed information. In the event that there are no updates, you can send us an email, and we will check the details for you.

Causes of Delay

Tracking updates may be delayed in the event of force majeure circumstances, including but not limited to:

  • Bad Weather: Heavy rain, tornadoes, floods, earthquakes, etc., can disrupt transportation and cause delays in the delivery of your hats.
  • Local Factors: Strikes, statutory holidays, major international conferences, and other local events can also impact the normal flow of logistics and lead to delays.
  • Peak Season Issues: A shortage of flights and personnel during peak seasons, along with other local reasons, may result in slower shipping times.

Contact Us

If you have any queries or concerns regarding our shipping policy or your order, please don’t hesitate to get in touch with us.