Payment – Related Questions
Q: What payment methods do you accept?
A: We offer a range of convenient payment options to ensure a seamless checkout process. You can pay using the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Moreover, we also support Apple Pay. Just input your card details or opt for the Apple Pay option at checkout, and your payment will be securely handled.
Sizing – Related Questions
Q: How do I know what size to order for the hats?
A: Choosing the right hat size is essential for a comfortable fit. We highly recommend that you refer to the size chart provided on each product page. This chart contains detailed measurements and guidelines to assist you in selecting the most suitable size. If you still have uncertainties or need additional help, feel free to email our customer service team at [email protected]. They’ll be delighted to offer personalized advice.
Order – Related Questions
Q: Can I cancel my order for the hats?
A: Yes, you have the option to cancel your order. However, whether you can receive a full refund depends on the shipping status of your item. If you cancel your order before it is shipped, you are entitled to a full refund. Once the order has been dispatched, cancellation is no longer possible, and the return policy will come into effect if you wish to send the hats back.
Q: Can I change my order after I place it?
A: We understand that you may sometimes want to make changes to your order. If you need to modify your order, please contact our customer service team as soon as possible by emailing [email protected]. They will do their utmost to accommodate your request. However, if the order has already been shipped, it cannot be altered, and you will need to follow the return process if necessary.
Q: How long will it take for my order of hats to arrive?
A: The total time it takes for you to receive your hats is the combination of the order processing time and the shipping time. For hat orders, the processing time usually takes 1 – 2 business days. After that, the shipping time varies depending on your location and the shipping method you choose. Generally, it takes 7 – 14 business days for the hats to be delivered. So, you can expect to receive your order within 8 – 16 business days from the date of purchase.
Q: Can I track my order of hats?
A: Absolutely! Once your order has been shipped, we will send you an email containing a tracking number. You can use this tracking number to monitor the progress of your package and get real – time updates on its whereabouts. This way, you can have peace of mind knowing exactly when your new hats will arrive.
Return and Refund – Related Questions
Q: Can I return my hats if I am not satisfied with them?
A: We want you to be entirely satisfied with your purchase. We accept returns within 30 days of the date of purchase. To be eligible for a return, the hats must be in their original condition, with all tags attached and no signs of wear or damage. If the return is due to our responsibility, such as receiving the wrong size, color, or a defective product, we will reimburse you for the shipping costs. However, if the return is due to your personal reasons, like a change of mind, you will be responsible for the shipping costs. For further assistance with returns, please email [email protected].
Q: How long does it take for a refund to be reflected in my account after returning the hats?
A: Once we receive the returned hats and verify their condition, we will initiate the refund process. Due to different processing times between payment providers, it may take up to 7 business days for the refund to be reflected in your account. We appreciate your patience during this period and will do our best to process the refund as quickly as possible.
If you have any other queries or concerns, please don’t hesitate to contact us.
Address: UNIT 903D,9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG
Telephone: +8528271730
Email: [email protected]
Working Time: Monday – Friday, 08:00 – 17:00 (UTC + 8)
On business days, we will get back to you within 24 hours.